Online booking and reminders
Booking a visit shouldn’t take four phone calls. Online booking lets customers choose a time that actually fits your schedule, and reminders make sure they remember it.
What we set up
- A booking page that shows only times you’re genuinely free, based on your hours and calendar.
- Appointment types with the right length and buffer time, such as estimates, repairs, cleanings or consultations.
- Service-area and job-type questions up front, so you don’t drive across town for a job you don’t do.
- Instant confirmations, and reminders before the appointment by email, or by text for customers who agreed to texts.
- Easy rescheduling links, so a change of plan doesn’t become a no-show.
- Booking links in your text-back, website, emails and AI phone assistant, all feeding one calendar.
How customers book
They pick a time
From your website, a text-back message or a follow-up email, customers see open slots and choose one.
They answer a few questions
Address, the job and anything you need to know. You decide which questions.
Everyone gets the details
The appointment lands on your calendar with the customer’s record, and they get a confirmation and reminders.
Works with the calendar you use
Booking reads your existing calendar so it never offers a time you’re already busy. If your team shares calendars, each appointment type can go to the right person.
For businesses that prefer to confirm every booking, we can set requests to wait for your approval instead of confirming automatically.
Common questions
Can I limit which days or times people can book?
Yes. You set hours, minimum notice, buffer time between jobs and how far ahead people can book.
What if a customer needs to cancel?
Every confirmation includes a link to reschedule or cancel, and the change updates your calendar and the customer record.
Which package includes booking?
Online booking with reminders is part of the Growth and Scale packages. See pricing.
Related
AI phone assistant
An AI phone assistant that answers when your team can’t: takes the caller’s details, answers common questions and books or routes the job.
Follow-up automation
Polite, spaced follow-up for quotes and inquiries that stops the moment a customer replies, books or opts out. No more forgotten callbacks.
Dental offices
Answer new-patient calls and web inquiries quickly, offer online booking and reminders, and keep clinical details out of automated messages.
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