Missed-call text-back
You can’t answer the phone from a ladder, under a sink or with a patient in the chair. Missed-call text-back makes sure the caller still hears from you, right away, from your business number.
How it works
A call goes unanswered
Someone calls your business number and you can’t pick up, or the call rings out after hours.
They get a text from you
Within moments they receive a short text from your business number, in wording you approved, asking how you can help.
The conversation continues
Their reply lands in one inbox with the call on record. You, your office, or the AI assistant can answer and book the job.
What we set up
- Text-back connected to the number your customers already call. No new number to advertise.
- Message wording written with you, in your voice, and approved before anything goes live.
- Different messages for business hours, after hours and holidays if you want them.
- Replies routed to the right person, with the missed call and the text thread kept together.
- Opt-out handling: anyone who replies STOP is never texted again.
- A simple monthly count of missed calls, text-backs sent and conversations they started.
Why a text, not a voicemail
Many callers hang up rather than leave a message, then call the next business on the list. A text gives them a way to keep talking to you without waiting on hold or playing phone tag.
Text also suits the way people describe a problem: a photo of the leak, the model number on the unit, the address. Those details arrive in writing, ready for whoever calls back.
Respectful and within the rules
Automated texts are governed by rules on consent and opt-outs. We set text-back up so it only replies to the person who just called you, identifies your business, keeps to the topic of their call, and honors STOP immediately. We’ll walk through the wording and your obligations with you before launch; if you have legal questions about your situation, check with your own adviser.
Common questions
Do I need a new phone number?
Usually not. We connect text-back to the business number you already use. If your current phone provider can’t support it, we’ll explain the options during the audit before you commit to anything.
Can I change what the text says?
Yes. You approve the wording before launch and can change it any time. Many owners use a different message after hours.
What if the caller doesn’t reply?
Nothing more is sent unless you choose to add a gentle follow-up. Any follow-up stops as soon as they reply, book or opt out.
Which package includes it?
Missed-call text-back is part of every package, starting with Starter. See pricing.
Related
AI phone assistant
An AI phone assistant that answers when your team can’t: takes the caller’s details, answers common questions and books or routes the job.
Instant lead response
Website forms, email inquiries and texts get a prompt, personal reply at any hour, and every lead lands in one list with its status.
Follow-up automation
Polite, spaced follow-up for quotes and inquiries that stops the moment a customer replies, books or opts out. No more forgotten callbacks.
Get a free response audit
Tell us how leads reach you today. We’ll show you where they slip through and what we’d set up first. No obligation.
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