AI phone assistant
An assistant that picks up after hours and when every line is busy. It greets callers as your business, gathers what you need to know, answers routine questions from your own information, and books or routes the job.
What the assistant handles
- Taking the details
- Name, callback number, address, what the problem is and how urgent it is, collected the same way every time.
- Answering routine questions
- Hours, service area, what you do and don’t handle, and how booking works, using only the information you’ve given it.
- Booking or routing
- It can offer appointment times from your calendar, or pass urgent calls to whoever is on call, following rules you set.
- Leaving a clear record
- Every call arrives in your inbox with a summary, so the person calling back knows the story before dialing.
What you control
- When it answers: after hours only, overflow only, or both.
- What it may say about prices. Many owners prefer it never quotes, only books an estimate.
- Which calls are urgent and who gets them, by phone or text.
- A clear introduction, so callers know they’re speaking with an automated assistant.
- The ability to switch it off at any time.
Built on your information, not guesses
The assistant works from a short knowledge sheet we write with you: services, service area, hours, booking rules and the questions your team hears every day. If a caller asks something outside that sheet, it takes a message instead of making something up.
We review real call summaries with you in the first weeks and adjust the sheet and the rules. You approve every change.
Common questions
Will callers know it’s automated?
Yes. We set it up to introduce itself as your business’s automated assistant. Honesty keeps trust, and most callers just want the problem logged and a time booked.
Can it handle emergencies?
It can recognize the situations you define as urgent and pass them to your on-call person straight away. It does not replace emergency services, and we set it to tell callers to contact them when appropriate.
Does it replace my receptionist?
It’s designed to cover the calls nobody can take: nights, weekends and busy moments. Many businesses use it alongside their front desk.
Which package includes it?
The AI phone assistant is part of the Growth and Scale packages. See pricing.
Related
Missed-call text-back
When you miss a call, the caller gets a text from your business number within moments, so the job doesn’t go to whoever answers next.
Online booking and reminders
Let customers book a time that fits your real calendar, with automatic confirmations and reminders that cut down on back-and-forth.
HVAC
Answer every HVAC call during heat waves and cold snaps, text back missed callers, book maintenance online and follow up on every estimate.
Get a free response audit
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